Shared Lists

💬 Support Center

How can we help?

Find quick answers, solve common issues, manage your account, or contact the Shared Lists support team.

Contact Support Open Help & User Guide

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Help & User Guide

Learn how to create, share, join, and manage lists.

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FAQ

Read quick answers to the most common questions.

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Delete Account

Understand how to remove your account and data.

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Privacy

See how Shared Lists handles your information.

Start here

Try these steps first

Most common problems can be resolved in a few minutes.

Check your connection

Shared Lists needs an internet connection to sync changes between members.

Switch between Wi-Fi and mobile data.
Disable VPN temporarily if syncing is delayed.
Open the app again after reconnecting.

Update the app

Older versions may not include the latest fixes and compatibility updates.

Open the App Store or Google Play.
Search for Shared Lists.
Install any available update.

Restart and try again

A fresh restart can resolve temporary sign-in, notification, and display problems.

Close Shared Lists completely.
Restart your phone.
Open the app and repeat the action.

Invite or join problems

Make sure the invite is still valid and that the list has available member capacity.

Ask the owner for a fresh invite.
Check the QR code or invitation code.
Confirm you are signed into the intended account.

Purchase or plan issue

Subscriptions are managed by Apple or Google, not directly by Shared Lists.

Confirm you are using the correct store account.
Use Restore Purchases when available.
Check your subscription in the store settings.

Notifications not arriving

Notifications require permission from both the app and your phone settings.

Enable notifications in device settings.
Turn off battery restrictions for the app.
Confirm notifications are enabled in Shared Lists.

Contact support

Still need help?

Send us a clear description of the issue. Including your device model, operating system, app version, and a screenshot helps us investigate faster.

What to include

Your account email, what you were trying to do, what happened instead, and any error message you saw.

Email Support View Help & User Guide

Request account deletion

You can delete your Shared Lists account from inside the app:

Open Shared Lists.
Go to Profile.
Select Delete Account.
Review the warning and confirm.

Deleting the app from your phone does not delete your account. If you cannot access the app, email support from the address connected to your account.

Request deletion by email

Quick answers

Frequently asked support questions

Here are the answers users usually need first.

Why are my list changes not syncing?

Check your internet connection, reopen the app, and make sure every member is using the latest version. Temporary delays can also occur when a device is in battery-saving mode.

Why can’t I join another list?

Your current account type or plan may have reached its list or membership limit. Guest users also have restricted access. Creating a registered account or freeing an available slot may resolve the issue.

Can I recover a deleted list?

Availability depends on the action taken and the plan attached to the list. Permanently deleted lists cannot normally be restored. Archived-list access depends on the active plan and retention period.

How do I cancel a subscription?

Subscriptions are cancelled through your Apple ID subscriptions or Google Play subscriptions page. Deleting the app does not cancel an active subscription.

What happens when I leave a shared list?

Your access is removed, but the original list and its items remain available to the owner and other members. Previous activity may remain in the list history so collaborators can understand what happened.

Where can I read the full FAQ?

Visit the official Shared Lists FAQ page.

More Shared Lists resources

Use the official pages below for product instructions, frequently asked questions, privacy information, and support.

Help & User Guide FAQ Privacy Policy

Support – Shared Lists